Frequently Asked Questions
Everything you need to know about your swimming gear and orders.
How do I determine the correct size for competitive swimwear?
Competitive suits are designed to fit very snugly to reduce drag. We recommend referring to the specific brand's size chart and taking measurements of your chest, waist, and hips. If you are between sizes, we generally suggest sizing up for training and staying true to size for technical race suits.
What is your return policy for technical race suits?
Technical suits may be returned within 30 days of purchase, provided they are in original, unworn condition with all tags attached and original packaging intact. Due to the delicate nature of the fabric, we cannot accept returns on suits that show signs of being stretched or tried on improperly.
How long does shipping take for team-decorated apparel?
Custom team gear, including embroidered caps and screen-printed parkas, typically requires a lead time of 7-14 business days for production before shipping. Standard non-customized items usually ship within 1-2 business days.
Do you offer bulk discounts for swim clubs and teams?
Yes, Elsmore Swim Shop specializes in outfitting teams. We offer tiered pricing and dedicated team portals for bulk orders. Please contact our team sales department to set up a consultation and receive a custom quote.
How should I care for my swimsuit to make it last longer?
To extend the life of your suit, always rinse it in cool, non-chlorinated water immediately after use. Avoid using detergents or bleach, and never put your suit in the dryer. Lay it flat to dry out of direct sunlight to prevent fiber breakdown.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal and Apple Pay. For authorized team accounts, we also offer purchase order billing options.